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FAQs
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launches
how do I create a launch?
can I schedule a launch for a specific time?
what happens if a platform fails during publishing?
can I edit a launch after publishing?
platform connections
does posting through dropspace affect my reach or engagement?
which platforms does dropspace support?
how do I connect a social media account?
why is my platform connection showing as unhealthy?
can I connect multiple accounts for the same platform?
AI content generation
how does AI content generation work?
can I generate images and videos with AI?
how do I control the tone of generated content?
are there limits on AI generation?
personas & brand voice
what is a persona?
how do I create a persona?
can I have multiple personas?
billing & plans
what plans are available?
how do I upgrade or change my plan?
what happens when I reach my plan limits?
can I cancel my subscription?
can AI agents use dropspace without a subscription?
what are credit packs?
how do I buy credit packs?
developer API
does dropspace have an API?
how do I get an API key?
is there a rate limit on the API?
does the API support webhooks?
community marketplace
what is the community marketplace?
how do I submit a use case?
troubleshooting
my launch failed to publish - what should I do?
I'm getting a 'token expired' error
images aren't uploading to a platform
the scheduled launch didn't publish